Help Center

Shipping & delivery

Our estimated shipping time frames are stated below. In addition to transit time, please allow extra time for the production process -- up to 5 business days for customized products.

If you are still unsure of when your order will arrive or have an absolute delivery deadline, please feel free to contact us.

Continental USA
  Price Shipping Time
Standard Delivery $6.99 + $1.00/additional item 1-5 business days + production time
2nd Day Air $18.99 + $2.50/additional item 1-2 business days + production time
Next Day Air $34.99 + $6.00/additional item 1 business day + production time
Alaska / Hawaii
  Price Shipping Time
Standard Delivery $8.99 + $1.50/additional item 2-5 business days
Next Day Air $37.99 + $6.00/additional item 1 business day
Armed Forces (APO, AFO, AE)

Shipping for APO, AFO, and AE addresses will be calculated at check out. Please note that we cannot guarantee delivery times for these orders.

Quality guarantee

We believe in the importance of great quality. That's why we back up every order we ship with a 100% quality guarantee. If your merchandise or personalization is defective in any way, let us know and we'll issue a refund or exchange the defective items with absolutely no hassles. Simply contact us, include your order number and a description of the problem, and we'll take care of the rest. Our official return policy can be found here.

Payment options

We currently accept Visa, MasterCard, American Express, and Discover for our online purchases. For both your protection and ours, we screen all credit card orders for potential fraud. Please make sure that your billing and shipping addresses are correct when placing your order to avoid delays.

If you would prefer to place your order over the phone, please call us at 1-855-833-7433. Our normal business hours are 9:00 am - 6:00 pm, Monday - Friday, Eastern Time.

Returns & exchanges

Due to the nature of customized goods, we cannot accept returns for products personalized on our site unless either the product itself or the decoration is misprinted, materially flawed, or defective. In these cases we will be happy to replace the defective products free of charge or they may be returned for a full refund. Please contact us within 30 days of receipt to request an exchange or refund.

Privacy policy

Our commitment to privacy

Your privacy is very important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

This notice applies to all information collected or submitted on the website. Any information that you submit to us (name, address, email, etc) will not be used outside our company without your notification and permission.

The information you provide about yourself when placing an order is used only to complete that order. We do not share this information with outside parties except to the extent necessary to complete your order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery.

We use return email addresses to answer the emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Cookies uses cookies (small text files) to store information to help your shopping experience. Because of this, for full functionality of the site, you must set your browser to accept cookies if it does not already. If you need help doing this, please contact us and provide the browser version and operating system you are using.

We do not store any personal or secure information in the cookie.

How to contact us

Should you have other questions or concerns about these privacy policies, please call us at 1-855-833-7433, send us an email at, or fill out our contact form.

Production times

We understand the importance of speed and do our best to get your order out the door as quick as possible. Please allow up to 5 business days for manufacturing.

Monogramming basics

  • straight style monogram
    Straight monograms are first initial, middle initial and last initial all in a row at the same letter height. Straight monograms are common in men's monogramming.
  • classic style monogram
    The traditional monogram style. Classic monograms contain a small first initial, larger last initial, and last a small middle initial. These are common among women and girls; however, your monogram is your symbol so make it the way you want it.
  • couple monograms
    Traditional couple's monograms contain the first initial of each individual on either side of the new last initial in a classic style monogram. Modern couples with separate last names may use a 2 letter monogram or personalization.
  • initial monogram
    Single initials are common in baby clothing, totes, or home decor. Single monograms are also great for bridesmaids who are close to getting married and changing last names.
  • name monogram
    First names are also a very common way to personalize products.
  • baby personalization
    Personalization is very big when it comes to newborn gifting. A common newborn personalization will contain the newborn's name with the birthdate below.

Font selection

Thread colors

  • white
  • black
  • dark grey
  • light grey
  • maroon
  • cranberry
  • red
  • tomato
  • coral
  • orange
  • light orange
  • athletic gold
  • sunshine
  • yellow
  • baby yellow
  • sage
  • moss
  • pine
  • light green
  • lime
  • jade
  • kelly green
  • forest
  • teal
  • lagoon
  • opal
  • aquamarine
  • light aqua
  • baby blue
  • winter blue
  • bright blue
  • electric blue
  • deep blue
  • navy
  • light purple
  • purple
  • raspberry
  • magenta
  • watermelon
  • peach
  • pink
  • light pink
  • bisque
  • beige
  • khaki
  • taupe
  • camel
  • brown
  • chocolate
  • dark brown
  • neon yellow
  • neon orange
  • neon pink
  • neon green


  • cotton
    100% high-density cotton
  • linen
    100% linen. A smooth durable fabric that gets softer with age.
  • linen blend
    A blend of linen and rayon fabrics. Very durable and flexible. Linen blends are generally more resilient and less prone to wrinkling than traditional 100% linen.
  • leather
    Distressed genuine leather made using the most progressive methods. Waxes and oils applied during the finishing process give our leather its distressed look. Will scratch but most blemishes rub out over time.
  • minky
    A super soft, 100% polyester mibrofiber.
  • minky dot
    Same as our minky fabric but with raised dots for a textured look.